Xuzhou Tengyu Down Products&Equipments Co.,Ltd.
Add: No.16, Beiyuan Road, Feng County, Xuzhou City,Jiangsu Province, China
Mr Wang: +86-13705228339
Post code: 221700
1. Pre-sales consultation
Telephone service - customer service department staff, sales representatives through the telephone to provide customers with advice, solution process.
Sales service - follow up the contact process (including routine visits, customer requirements, detailed product information, product samples, initial product quotation, initial solution Suggestions, etc.).
Technical service - the process by which the project engineer provides the solution to the customer's requirements (including customer request feasibility study, customer request solution formulation, solution adjustment and modification according to the customer's new requirements, confirmed technical solution).
Reception service -- the process in which the company's reception guide guides the customers to visit the company and makes the customers have a deep impression on the products and the company.
2. Sales support
Technical services -- on-site installation services provided to customers by technical installers (project manager, project supervisor, project engineer and installation technician).
Sales service - the process of further communication between the sales staff of the foreign office and the customer after the contract is signed.
Reception service - the reception process for customers who have signed the contract and sometimes visit the company again due to business needs, so as to deepen customers' impression of the product and the company.
3. Value-added after sales
The service process carried out by the after-sales service staff
After-sales telephone return visit
Visit by after-sales staff
Inform customers of new developments of the product
Customer satisfaction survey and return visit
Improve the implementation process of customer feedback
Solve the difficult problems in the process of customer using the product